1. GoLight Service

GoLight provides secure luggage storage services through individual lockers and access services available to customers during the selected reservation period.

The customer understands that GoLight provides a storage and access solution but does not operate as a transport service, travel agency, or insurance provider.

2. Booking and Payment

A reservation is confirmed only after successful payment. The customer is responsible for providing accurate information during the booking process, including full name, email address, booking type, number of guests, number of lockers where applicable, and selected calendar-day duration.

GoLight is not responsible for issues caused by incorrect information provided by the customer.

3. Calendar Days

GoLight reservations are calculated by calendar day, not by rolling 24-hour periods. Access is valid only for the calendar day or calendar days selected during booking.

If access or luggage storage continues past midnight, the following calendar day must also be included in the reservation.

4. Variable Pricing

Prices may vary according to demand and availability. The price shown and accepted at checkout is the final price for that confirmed booking.

Price changes after payment do not affect already confirmed reservations.

5. Guest Count

The number of people entering GoLight must correspond to the number of guests declared in the booking. A booking made for one guest permits access to one person only.

Allowing additional unregistered guests to enter or sharing access credentials with people who are not included in the reservation is prohibited. GoLight may charge additional fees, restrict access, or suspend access in cases of misuse.

6. Storage Period and Expired Access

The customer may access GoLight facilities only during the paid reservation period. Once a booking expires, the customer’s right to use GoLight facilities also expires.

Expired credentials may no longer be used for re-entry. Customers must always be able to exit the premises safely, even if their access period has expired.

7. Overdue Luggage

If belongings remain inside a locker after the reservation expires, the locker will be considered overdue and awaiting collection. The locker will not be assigned to another customer until the belongings have been removed and the locker is confirmed empty.

To retrieve overdue luggage, the customer must complete identity verification. The name on the customer’s ID must match the booking, and the booking information and email address may also be verified.

After successful verification, GoLight may send a payment link for an Overdue Luggage Retrieval Fee equal to the current full daily locker rate for that day.

After payment, GoLight may issue temporary retrieval access valid for a limited period and intended only for collecting belongings. Payment of the Overdue Luggage Retrieval Fee does not extend the original reservation and does not provide an additional full day of access.

8. Locker Usage

The customer is responsible for properly using the assigned locker. The customer must close the locker correctly after each use, keep access information confidential, not share the access code with unauthorized persons, and remove all belongings before the end of the reservation period.

If the customer leaves the locker open, shares access information, or allows unauthorized access, GoLight cannot be held responsible for resulting losses.

9. Customer Belongings

Customers are responsible for the items they store inside the locker. GoLight recommends that customers do not store large amounts of cash, jewelry or highly valuable items, illegal items, dangerous materials, or items prohibited by law.

The customer is responsible for ensuring that stored items comply with these conditions.

10. Lost, Damaged, or Stolen Items

GoLight takes reasonable measures to provide a secure storage environment. However, GoLight is not responsible for losses, damages, or theft resulting from customer negligence, failure to properly close the locker, sharing access credentials, storage of prohibited or unsuitable items, or events outside GoLight’s reasonable control.

Customers should contact GoLight immediately if they notice any issue related to their belongings.

11. Personal Safety and Use of the Space

Customers must use the GoLight facilities responsibly. GoLight is not responsible for accidents, injuries, or damages caused by improper use of the facilities, unsafe behavior, or failure to follow instructions. Customers must follow all safety instructions displayed in the GoLight location.

12. Prohibited Items

The following items are not allowed inside GoLight lockers: illegal substances, weapons or dangerous objects, explosive or flammable materials, perishable food or items that may cause damage, and any item prohibited by applicable law. GoLight reserves the right to refuse storage of prohibited items.

13. Cancellation and Refund Policy

Customers may cancel their reservation within 30 minutes after payment and request a full refund. After this period, payments are considered final and non-refundable.

No refunds will be provided for late arrival, failure to use the locker, early removal of luggage before the end of the booked period, or change of travel plans after the cancellation period.

14. Locker Assignment

Customers may select a locker preference (top, bottom, or no preference), depending on availability. If the customer selects “No preference”, GoLight may automatically assign any available locker. GoLight cannot guarantee a specific locker position unless specifically confirmed.

15. Access Codes and Security

Access codes are personal and must not be shared. The customer is responsible for keeping their access information secure. If the customer loses access information, GoLight may require identity verification before restoring access.

16. Privacy

Customer information is collected and processed according to GoLight’s Privacy Policy. Customer data may be used for booking management, payment processing, customer support, and service communications.

17. Changes to These Terms

GoLight reserves the right to update these Terms & Conditions when necessary. The latest version will always be available on the GoLight website.

18. Acceptance

By completing a booking, the customer confirms that they have read, understood, and accepted these Terms & Conditions.